Jason Wehner, Director of Enrollment Ops & Contact Center Management, Northcentral University
Jason has 16 years of Contact Center Operations experience and joined NCU in April 2010. As Director of Enrollment Operations, he employs proven contact center operations practices to grow and develop highly successful acquisition life-cycle processes. By instituting leading edge technologies and strategies to conceptualize, measure, and execute an omni-channel contact strategy that maximizes conversion potential using IB Voice, OB Voice, SMS, RVM, Email, and Web Chat services. Identifies key data points for use to enhance the opportunity per Advisor mix using scoring models that drive efficiency and reduction of conversion time frames while increasing conversion rates post inquiry acquisition.